Template Message
May I know if you will charge us on the failed push?
No, we will only charge when the template message is successfully delivered to users. You could also go to "Dashboard" on the top panel and head to the WhatsApp Analytics section. There, you may check the number of messages delivered. For more ...
Would like to ask if the unsuccessful case counted as a message of 1K limit?
It will not count in the messs limit as WhatsApp only will count the messages that are successfully delivered to users.
Do we know whether the template message will be passed to manually review?
Unfortunately, we do not know which template message will be passed to manually review. We will assume it has passed to human review if the template does not approve in minutes.
Can we check if the template have reach the limit ?
Currently, there is no portal to check how many quotas are left for template messages. You could make your own record on the message sent or just send until the limit is reached.
Why the sample WhatsApp Template Messages are not able to be deleted in Stella?
This is expected behavior where the sample template message of Embedded Signup cannot be deleted.
Do I need to create a new template message for the second WhatsApp channel?
If you are adding a new WhatsApp channel with the same WABA, you don't have to submit the template message again as all submitted template messages can be shared within a WABA account. If you are using a new WABA for the new WhatsApp channel, then ...
What is Quality Based Message (QBM)?
In September 2021, WhatsApp has globally launched the Quality Based Message, and let businesses engage their customers in full-funnel conversations via WhatsApp Business API. New types of messages including product recommendations, back-in-stock ...
How do we set up multimedia (Video/Image/Document) in WhatsApp template?
You could select Media in the Header when you are creating a WhatsApp template in Channels. Please also select a media type and add a sample for WhatsApp approval. Please refer to our documentation here on how to submit a WhatsApp template message.
Can we send 2 images in the WhatsApp template?
No, you could only include 1 image or media in a WhatsApp template. Please either use a Media ID or URL to send a media, no need to fill in both fields. Please refer to our documentation here on how to submit a WhatsApp template message.
I just created a push with a template message, however the message cannot be rendered. What can I do?
By design, we will not render the preview of template messages but you could click "show more" to display the advanced coding. You could check the template format when you submit the message template or send a testing push message to the testing ...
Where I should input the attachment ID when creating a template?
You only need to add the attachment ID when sending the approved template, no need to add the attachment ID when creating the template.
If we incorporate button templates within the chatbot flow, will there be a template message charge?
There will be no template message charge if the template is used in the chatbot flow, as the message is sent within a 24-hour window (initiated by the user).
Why does the fail rate become high if we send the template message in batch?
Your WhatsApp server could be disconnected if your server is sending many messages in a short period of time. Please note the message limit of our basic public server is 4.0 msg per second for each number. We could upgrade your client status to an ...
Do you have APIs for creating a template and checking that the template amount has sent?
Currently, we do not support creating message templates and checking that the template amount is sent through the API. Please create the template and check the amount you have sent via the Stella dashboard.
Where can we find the return error if we are using API to send template messages?
You can add your webhook to the channel to receive all the events from Stella, including the return error. Please note that the Core Version has to be v2.2 or above in order to apply webhooks. Please click here for more details regarding Webhook.
What should I do if receiving this error: "The namespace provided does not match the namespace associated with the WhatsApp Business Account that owns this phone number."
Please go to the Integration at https://build.stellabot.com/integrations and check the namespace for your WABA. You could then update the namespace of your responses.
What is the rolling 24-hour window for sending WhatsApp templates?
The "rolling 24-hour window" means that WhatsApp looks at the number of templates sent in the previous 24 hours to determine whether the messaging limit has been exceeded; there is no 'reset time' for the WABA. To ensure the limit won't be exceeded, ...
Why is my WhatsApp template being rejected?
Below are some reasons that your WhatsApp Template Message is being rejected: 1. Formatting is incorrect 2. The message template(s) contain content that violates WhatsApp’s Commerce Policy 3. The message template(s) contain content that violates ...
Why does it say I have reached the limit even though I haven't sent 1K template messages today?
This is because WhatsApp uses 24 hours of incoming and outgoing messages to calculate the limit, so the number of messages that can be sent will be different for each time period. It does not reset at a certain time of the day.
How can I pay for the WhatsApp Template Message?
WhatsApp Deposit Top-up Settings If you would like to send template messages, please add a deposit to your account. To check the price of the template message, please refer here. 1. Go to Settings and select Subscription in Billing 2. Click Top-up ...
What are the reasons message templates might be rejected?
Some reasons a message template might be rejected include: 1. Contains potentially abusive content such as abusive language or spam-like content 2. Contains promotional content 3. Does not match the select tag type 4. Formatted incorrectly You could ...
Why is a link in a message template sometimes not rendered clickable on the recipient's phone?
A link will only be rendered as clickable if the recipient has already saved your business number as a contact, or you have an Official Business Account. See the article here for more information on how to apply for an Official Business Account.
Is there a maximum number of message templates allowed per WhatsApp business account?
The maximum number is 250 message templates per WhatsApp business account. Please delete unused templates to release the quota for new templates. You could submit the message template to the WhatsApp team for approval on Stella. For the standard ...
Is there a limit to the number of parameters in a template message?
There is no limit to the number of parameters allowed in a template message. You could submit the message template to the WhatsApp team for approval on Stella. For the standard procedure guide, please click here. 1. Go to Channels 2. Edit your ...
Do messaging limits apply to user-initiated messages (customer care messages)?
No. Currently, messaging limits only apply to business-initiated messages (notifications). You could check your WABA tier and messaging limit in the WhatsApp Manager if you are using the embedded sign-up to create and submit WhatsApp Account details. ...
Will WhatsApp charge the undelivered Template Message?
No, WhatsApp will only charge you for each Template Message that is delivered within 30 days after being sent. They determine that a message has been delivered when WhatsApp servers process a delivery receipt for the sent message.
How much is the WhatsApp template messages?
The price of each delivered Templated Message is based upon the country code of the message recipient and the volume of Templated Messages delivered in a calendar month to a given country or region. For the detailed pricing, please refer to WhatsApp ...
There is an error when I tried to submit the template. What can I do?
There are a few possibilities that caused the error when submitting a WhatsApp template. Please check the following items have been done: 1. No variable is added to the footer. 2. If you have variables on both the header and body, you will need to ...
Can we send buttons on WhatsApp?
The button function is now supported on the WhatsApp template message. You will need to submit the message for WhatsApp approval in Stella before using the button template (Select Quick Reply for payload button and Call to Action for a website or ...
Can we change the order of the buttons in each approved WhatsApp Template Message?
No. The order of the interactive template buttons is defined when requesting the template, so we cannot change the order after it has been approved. However, the payload of a quick reply button, or the parameters for a dynamic website URL in a ...
Is it possible to send a quick reply and call-to-action buttons in a single WhatsApp Template Message?
No. You can only select one type of button when requesting the template, either "Call-to-action" or "Quick reply", not both.
How can I set up a template message?
In order to send Templated Messages on WhatsApp, you must first submit the message content to the WhatsApp team for approval on Stella. You can only send approved templates to customers. For the standard procedure guide please click here. 1. Go ...
Is there any API for sending WhatsApp message template?
You can apply these APIs to send a message template: redirectMemberToNode and sendResponses Submit a WhatsApp Message Template to WhatsApp for approval in your WhatsApp channel. Once it has been approved, please head to the response builder in ...
Can Stella send broadcast messages in a WhatsApp group?
Stella currently only supports sending template messages to WhatsApp users, not WhatsApp groups. Please click here to see the related documentation and submit your template message here via Stella.
How to send template messages on Stella with Push Panel?
Before getting started, please make sure you have completed the Message Template Submission, otherwise, you will not be able to select your existing message templates. After that, head to Push Panel and create your push content. You can also refer to ...
Is it possible to send buttons in a WhatsApp messages to a customer?
Yes, it is possible to send a button via HSM (Highly Structured Messages/ WhatsApp Template Message) to a customer. Follow this guide to get the button message approved.
How can we create a ticket with Facebook to ask the reason why they rejected a HSM (Highly Structured Messages/ Templated Message)?
If your HSM/ templated message is rejected, WhatsApp will automatically display a generic rejection reason. It is usually "Message Content Format Is Incorrect" or "Invalid Format". Please find the process of submitting an appeal for the message ...
What is the maximum character limit of WhatApp Template Message?
In general, the character limit of BODY is 1,024 characters and the character limit of HEADER and FOOTER is the same, both are 60 characters. However, this character limit does NOT apply to variable(s) within the message template. So far from our ...
What is a template message?
Templated Messages Message Templates are message formats for common reusable messages a business may want to send. Businesses must use Message Templates to send notifications to customers. This allows a business to send just the template identifier ...
The message templates cannot be loaded in the WhatsApp channel. What can I do?
Please check if there is any ad blocking application in your browser. If so, please disable the application and see if the template details can be loaded again.