How many one-time notification requests can a Page send to a user?

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• Is it okay to engage with users after one-two months, if they are not officially subscribed to the clients’ Chatbot?

  There is an official policy from Facebook advising the best practice is to do subscription messages through one-time notifications. You may refer to the Facebook subscription policy here as well.  Please click here to set up one-time notifications ...

• Can we search members with OTN tag?

  Yes, Stella now supports user search members with OTN Tag and Notification Tag in the member fileter.

• Is it possible for users to opt-in and out of different topics and receive messages only on topics they have opted in for?

  Yes, it is possiblefor users to opt-in to different topics. You must send out a one-time notification request, according to the official guide from Facebook. Through our system, you can automatically tag the users with topics they have opted in for ...

• What is a notification message?

  A notification message is one of the use cases of business-initiated messages which is also known as a message template or templated message. Please click here for more information on notification messages.

• What is the User Messages in dashboard?

  User Messages is the number of user actions (e.g. send text, click on a button, upload media, etc). Please click here to see more details about Dashboard.