You could send the push via Stella API, so you could include the customer details (i.e.order number) in the template message from your database. You could also refer to the documentation here on how to Apply Stella API to Chatbot 1. Please use the ...
Yes, it is possible to send a button via HSM (Highly Structured Messages/ WhatsApp Template Message) to a customer. Follow this guide to get the button message approved.
A notification message is one of the use cases of business-initiated messages which is also known as a message template or templated message. Please click here for more information on notification messages.
If your HSM/ templated message is rejected, WhatsApp will automatically display a generic rejection reason. It is usually "Message Content Format Is Incorrect" or "Invalid Format". Please find the process of submitting an appeal for the message ...
In September 2021, WhatsApp has globally launched the Quality Based Message, and let businesses engage their customers in full-funnel conversations via WhatsApp Business API. New types of messages including product recommendations, back-in-stock ...