Where could I submit WABA related issues?

You could submit the WABA related issues with our Customer Self Service Portal.

You could also track your requests online in "My Area" after logging into the Customer Self Service Portal.

• Related Articles

• How to migrate a phone number to a different WABA?

  If you would like to use the same phone number with another WABA, you could request a phone migration to our Support team. (This only applies for migrating the phone number from another BSP to Stella) Please note we could only migrate the number to a ...

• What should I do when my client receives "Message failed to send because there were one or more errors related to your payment method"?

  This error is related to the payment method of the WABA account. If your client encounters this issue while sending messages, please submit a ticket to Stella Support for updating the payment method.

• How to change the webhook of the approved WABA?

  You can locate the WhatsApp Client endpoint URL and login information on your WhatsApp Channel on Stella. Please access the endpoint to change the webhook for your own use. Please see the related documentation here and see your WhatsApp Channel on ...

• Can we change the connected WABA number?

  Yes, you can click "Reset" to you restart the embedded signup flow of your WhatsApp channel. The old WABA channel will be archived and a new WABA channel will be created after reset. You could then click "Start WABA Setup" to start the WABA set up ...

• How to find the WABA ID in Facebook if we are using embedded signup?

  You may select the Facebook Business account that you have created a WABA with the embedded signup before. Then, you could find the WABA and their ID in the WhatsApp Manager.