Response
How can I apply emoji?
if you using MacOS, you can use control + command + space bar to add emojis while typing. For Windows 10, the emoji keyboard will appear when you type Windows logo key + . (period). If the emoji keyboard is not supported in your system, you could ...
If I want to add a new response content on top of an existing response, can we change the order of response?
Yes, you could drag and change the order of the response with the top right icon if there is more than 1 response added.
How do I use a transformed response?
Selecting a basic response and then switching to "Advanced" mode will give you the "Response Object" of a pre-defined response. Response Object For further manipulation or utilizing the promise function, please do so in "Transform" section under the ...
What are Reply Buttons?
Reply Buttons are one of the interactive messages that allow the users to respond quickly by providing buttons to click on. Users cannot select more than one option at the same time from buttons, but they can go back and re-open a previous message. ...
What are List Messages?
List Messages is one of the interactive Messages that allow the users to respond quickly by providing buttons to click on. Users cannot select more than one option at a time from a list, but they can go back and re-open a previous message. Please ...
Why is the image message cannot be displayed with caption on Facebook?
Image message with Caption is only available for WhatsApp. Please change to other message types for Facebook (i.e.send text + image), you could refer to the documentation here for more details.
Will there be automatic translation after we set the language?
No, Stella does not currently have a translation service. You are required to set up the translated language in the response. Please click here for the related documentation.
How to use the user personalised info in the response?
1. Create the save name action to save the user name in temp data. return new Promise((resolve, reject) => { this.lodash.set(this.member, "botMeta.tempData.booking.name", this.messageEvent.data.text) resolve({ member: this.member, }) }) 2. ...
If a user sends us a WhatsApp message (i.e: “Congratulations”), where can we read the answers?
You can check the conversation history on the member page in Stella. We also have a logs view for all the message events. For details about conversation history, please click here. For details about logs view, please click here.
We have different consecutive responses (first, second, third response) to a certain trigger, can we assign a certain time delay (e.g.15 seconds) to the third one?
You can use responses to send the first 2 responses and use an action to set the agenda for the third response, however, we can only support a delay of around 1 min as it takes time for the agenda to run. Please click here for more details. Or you ...
Can we preview a URL in a WhatsApp text response?
Yes, you could set preview a URL in a WhatsApp text response. 1. Head to "Response" 2. Select "Text" in the message type dropdown menu 3. Input the text content with a valid URL 4. Toggle on the preview URL button. Please note that you may only ...
How can I switch the chatbot language?
You may set up a response in different locales with the following procedure: Head to "Settings" on the top panel Select "Language and Region" Select "+ Language Group" and choose your desired languages. Select the button next to the selection box to ...
Could we send responses when the user is inactive for a certain time (e.g. 30mins.) ?
You may use the agenda function. Agenda is a scheduling system within Stella that will run a specific node for a member in a specific time. In simple words, it is a timer, when the countdown is finished, a message is sent. You can make use of it if ...