Can I apply the existing FAQ structure to a new chatbot flow?
Yes, you can duplicate the existing FAQ tree for the new chatbot flow.
Please also create a new data source and update the new data source ID in the "Actions" of the tree nodes of your FAQ tree.
You can refer to here for details.
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How do I apply my API to Stella?
Stella is a highly customizable bot building tool and provides the flexibility to build a personalized chatbot flow for any business use case. You can make use of actions in Stella, which includes both Pre-actions and Post-actions. Please refer to ...
How to set up FAQ Chatbot?
Our Standard Procedure Documentation will show you a step-by-step guideline on building your FAQ Chatbot on Stella. It will also highlight tips you should pay attention to during your chatbot building journey. For more details, please click here.
What is Data Source?
Data Source is the place where you create a mini-database for your chatbot. We recommend you use Data Source to facilitate the making of a FAQ chatbot. You simply need to store the database of your frequently asked questions in Data Source and set ...
We will have 2 version of FAQ for website and app, should we use the 2 datasource?
Yes, since there are 2 sets of FAQ answers for the Website and App, it is recommended to use 2 separate sets of FAQ datasources.
Why can't the answer for a FAQ question show?
There could be 2 reasons why the FAQ chatbot does not display the answer. 1. The Parse JSON option is not toggled on, so the Keyword Group in the data source will be displayed as below (with \) and could not be matched in the FAQ chatbot. The ...