Can I customize a web chat based on the Stella Web Chat plug-in?
We do not suggest building your web chat on our existing Stella web chat plug-in.
Instead, you should build your own web chat back-end and UI, and host the web chat.
Related Articles
How to set up Zendesk Live Chat Tree?
Our Standard Procedure Documentation will show you a step-by-step guideline on building your Zendesk Live Chat Tree on Stella. It will also highlight tips that you should pay attention to during your chatbot-building journey. For more details, ...
How to set up Slack Live Chat Tree?
Our Standard Procedure Documentation will show you a step-by-step guideline on building your Slack Live Chat Tree on Stella. It will also highlight tips that you should pay attention to during your chatbot building journey. For more details, ...
How to install the Facebook Chat Plugin to Shopify?
1. Head to Shopify Admin Panel. 2. Head to Sales Channels. Under Online Store, click Themes to open the Themes page. 3. Below the Current Theme section, click Customize. 4. You will see a preview of the shop. Click on Theme actions. 5. In the pop-up ...
Can we detect if the user is typing on the Stella Web Chat?
No, we currently cannot detect user typing actions on the Stella Web Chat.
How do I setup an always-there keyword for users to connect live chat agent?
You can set up a global node, which has a higher priority than the other nodes. (Stella adapts an inverse scale to determine the priority: as the value increases, the priority becomes lower. In other words, any nodes with a value of -1 will have a ...