Can the Stella dashboard find chats with the live chat status?

Can the Stella dashboard find chats with the live chat status?

You can find the ticket status in the Assignments section under Ticketing Dashboard.

For more details, please refer to the guide here.


    • Related Articles

    • How to set up Zendesk Live Chat Tree?

      Our Standard Procedure Documentation will show you a step-by-step guideline on building your Zendesk Live Chat Tree on Stella. It will also highlight tips that you should pay attention to during your chatbot-building journey. For more details, ...
    • How to set up Slack Live Chat Tree?

      Our Standard Procedure Documentation will show you a step-by-step guideline on building your Slack Live Chat Tree on Stella. It will also highlight tips that you should pay attention to during your chatbot building journey. For more details, ...
    • How do I setup an always-there keyword for users to connect live chat agent?

      You can set up a global node, which has a higher priority than the other nodes. (Stella adapts an inverse scale to determine the priority: as the value increases, the priority becomes lower. In other words, any nodes with a value of -1 will have a ...
    • What is the status in the Ticketing Dashboard referring to?

      Different ticket status is labelled into different colors in the Ticketing Dashboard: Color Description Purple Total number of tickets of the 4 status below Grey Total number of tickets that has NOT been assigned in a selected period of time Yellow ...
    • What is Dashboard?

      Dashboard is the section where you can find the analytics and tracking of all your chatbots and users. There are six basic reports available: ​   1.     Users Report 2.     Analytics Report 3.     Ticketing Report 4.     NLP Analytics Report 5.     ...