How do I switch from Custom App to Stella App?

How do I switch from Custom App to Stella App?

You can switch to Stella App directly on our platform, before you switch, go to your Facebook page settings and remove the existing app.
1. Go to Settings->Advanced messaging
2. Find the app you are using in Connected apps and click configure. 
3. You will be prompted to go to the Business integrations interface. 
4. Please click and remove your app.
Please note that after removing the app, all the chatbot pages using the app will not respond.

After removing the existing app from Facebook, please switch to the Stella App on the Stella platform

1. Go to the "Channels" and select the channel you want to change.
2. Click "Edit" and then click Platform. 
3. Now you should be using "Use own Facebook App", please click "Default".
4. If you have been loading, please click unsubscribe. 
5. It is recommended to click "Save" to save the latest settings.
6. After that, you can log in to Facebook and select the channel you want to connect to Stella.
7. Click "Subscribe" and then click "Save" to save 

Please click here to switch to the Stella App on the Stella platform.


    • Related Articles

    • Can we change the App Name (Stella) in Slack?

      The app/ bot name cannot be changed if you have subscribed to our Stella Slack App. You can only change the app name if the app is owned by your team (custom app).

    • How to get an access token for my custom app?

      Our Standard Procedure will show you a step-by-step guideline on how to get an access token for your custom app. It will also highlight tips you should pay attention to during your chatbot building journey. For more details, please click here.

    • How to save and use a custom locale for my chatbot?

      A custom locale allows you to set up a conversation flow to control the language of your chatbot response.  Follow the procedures here to customize the locale with Stella now!

    • Will there be any charges on MAU, after users witch off “Master Switch” for the specific channel?

      Stella will still charge MAU even users have switched off the master switch as the messages still passing our webhook. We would suggest users delete (for Webchat), unsubscribe channel (for Facebook, Instagram, Slack) or terminate the channel (for ...

    • What is Stella Inbox?

      Stella Inbox is a useful application for customer service that provides you with easy and convenient functions to handle WhatsApp inquiries alongside the help of the WhatsApp chatbot. When a customer is interacting with your chatbot on WhatsApp, you ...