How to disable 2FA?

You could go to the platform of  your WhatsApp channel and click the disable button in the Two-Factor Verification section.

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• How to reset Two-step verification (2FA) with WhatsApp Manager?

  If your WhatsApp server is offline and could not disable the Two-step verification (2FA) in Stella, you could now turn off the 2FA in the WhatsApp Manager if your WABA is created via embedded signup. 1. Click the Settings of your number in your ...

• Why the Save button is disabled sometimes?

  Please note the Save button only enables saving (turn to a blue button) if there is any changes in the content.

• The message templates cannot be loaded in the WhatsApp channel. What can I do?

  Please check if there is any ad blocking application in your browser. If so, please disable the application and see if the template details can be loaded again. ​

• How to migrate a phone number to a different WABA?

  If you would like to use the same phone number with another WABA, you could request a phone migration to our Support team. (This only applies for migrating the phone number from another BSP to Stella) Please note we could only migrate the number to a ...

• How many languages does Stella support?

  Stella supports the display of a variety of languages. User should add the locale group and edit the response content in the desired languages. Please click here to learn more about locale settings.  Below is the list of support languages in Stella: ...