How to download Live Chat Conversation Record
Download Live Chat Conversation Record
Simply go to "dashboard" by using Setup command on Teams inbox.
Live chat conversations record can be downloaded using the button with download icon at upper right corner.
4 formats are available for downloading the records-
including:
- CSV
- XML
- JSON
- Formatted CSV
On the downloaded live chat conversations record you can find these pieces of information-
ID, App ID, Member ID, Member Name, Channel ID, Thread ID Active, Created At, Helpers, First Response At, Platform, Url, Stella Channel, Admin, Status, Tags, Locale, Channel Name.
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