How to Close active live chat or End Live Chat
Close active live chat or End Live Chat
This command closes the active live chat session and marks the live chat as completed. This is a messaging thread command. Command Call Stella Inbox in Teams by mentioning it. Select #End_Livechat command in Teams for the command or type the command directly.
Command
Call Stella Inbox in Teams by mentioning it. Select #End_Livechat command in Teams for the command or type the command directly.
@Stella Inbox #End_Livechat
Result
Stella Inbox will return an end live chat success notification if live chat session is ended successfully with default messages sent if set.
End Live Chat Result
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