How to import members to Stella?

How to import members to Stella?

If you already have an existing member list from another source, you can import these members (in .csv format) to Stella. For more details, please refer to the guide here.

Please save the file as CSV UTF-8 to display Chinese Characters.


You could also use Google sheet to export the .csv file in UTF-8 format.
  1. Open your Sheets file.
  2. Click the File tab.
  3. Choose Download.
  4. Select the Comma-separated values (CSV) option.

You could also download the sample member list in .CSV here.






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