Is it possible to send media files like image on HSM (Highly Structured Messages/ Templated Message)?

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• How to get the id if sending a media template via API?

  The "id" is for the image using media ID, you will need to upload the media to WhatsApp to get the attachment ID first and send then media with ID. The attachment id can be used for a template or normal message. 1. You could upload the file to get ...

• Is it possible to send buttons in a WhatsApp messages to a customer?

  Yes, it is possible to send a button via HSM (Highly Structured Messages/ WhatsApp Template Message) to a customer. Follow this guide to get the button message approved.

• How can we create a ticket with Facebook to ask the reason why they rejected a HSM (Highly Structured Messages/ Templated Message)?

  If your HSM/ templated message is rejected, WhatsApp will automatically display a generic rejection reason. It is usually "Message Content Format Is Incorrect" or "Invalid Format". Please find the process of submitting an appeal for the message ...

• Can we send 2 images in the WhatsApp template?

  No, you could only include 1 image or media in a WhatsApp template. Please either use a Media ID or URL to send a media, no need to fill in both fields.  Please refer to our documentation here on how to submit a WhatsApp template message.

• What should I do if receiving this error: "Message failed to send because of an unknown error"?

  It could be not enough memory and caused the server to be temporarily down. If the server is not connected in the health check, you could restart the server (after clicking Unlock) in the Stella platform, nad the Whstapp number will be back on line ...