My WhatsApp chatbot suddenly has no response, where can I check the Health Status of the WhatsApp Client?

You can check the Health Status for your WhatsApp server in the Platform section of the Channel.

Please contact Support if it is disconnected.

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• Where can we check the platform status?

  You could access the Official Status Page of Facebook, WhatsApp Business API and Slack in the Channels by clicking the health status label next to the platform type.  You could also check the Official Status Page by following these links: ...

• What is the use of the Reconnect button in the WhatsApp channel?

  You use the Reconnect button to connect to the WABA number again with a verification code if you change the display name and the new display name has been approved. ​ Please click here to see more details about Check Approval Status.

• What should I do if there is no response from the chatbot?

  Please check the following on Stella: Click on Member on the top horizontal panel of Stella Filter and find the member with the unresponsive issue. Select Details of the corresponding member. Check if the live chat status of the member is "ON". If ...

• What does the flagged status mean?

  A flagged status occurs when the quality rating reaches a low state. Businesses cannot upgrade messaging limit tiers while in the Flagged status. If the message quality improves to a high or medium state and maintains this for 7 days, your status ...

• How to set up WhatsApp Chatbot?

  Our Standard Procedure Documentation will show you a step-by-step guideline on building your first chatbot on WhatsApp. It will also highlight tips you should pay attention to during your chatbot-building journey. For more details, please click here.