There is an error when I tried to submit the template. What can I do?

There is an error when I tried to submit the template. What can I do?

There are a few possibilities that caused the error when submitting a WhatsApp template. Please check the following items have been done:

1. No variable is added to the footer.
2. If you have variables on both the header and body, you will need to restart from {{1}} on the body.
3. Please make sure the number sequence of variables is correct. Do not miss any numbers in between.
4. Add country codes before the phone number for a "Call Phone Number" button (i.e. 85291239123)

Submit your WhatsApp Templated Message under your channel on Stella.
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