What should I do if receiving this error: The image file format (application/octet-stream) is not supported?

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• Why couldn't I receive my image response in WhatsApp?

  1. Check the image type: the image must be a valid image file format, such as .jpeg and .png. Other formats are not supported by WhatsApp. Please click here for more WhatsApp message type details. 2. Check if the file size is too large: if it is too ...

• Why I cannot view the video sent by my customer in Zendesk? Is there any maximum file size?

  Yes, the current maximum file size that can be viewed in Zendesk is 6 MB. The following error will be displayed in Zendesk if the file has exceeded this limit, please view the file in the conversation history in Stella.

• Is it possible to send media files like image on HSM (Highly Structured Messages/ Templated Message)?

  Yes, it is possible to send an image on HSM. Follow this guide to get the media message approved and click here to submit your message template after choosing your channel.

• How can I get the file/ image URL from the WhatsApp media ID?

  Please refer to the API documentation to get the WhatsApp file URL by Media ID. The access token can be generated on the Stella platform. For more details, please click here.

• What should I do if receiving this error: (#1005) Access denied: Bad code when connecting a number?

  This error is caused by there is a 2FA enabled for this number before, however since the WhatsApp server is now offline, so it was unsuccessful to reconnect the number. Please submit a ticket to contact Stella Support team, we will submit a ticket to ...