Why is a link in a message template sometimes not rendered clickable on the recipient's phone?

A link will only be rendered as clickable if the recipient has already saved your business number as a contact, or you have an Official Business Account. See the article here for more information on how to apply for an Official Business Account.

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• What is a template message?

  Templated Messages Message Templates are message formats for common reusable messages a business may want to send. Businesses must use Message Templates to send notifications to customers. This allows a business to send just the template identifier ...

• I just created a push with a template message, however the message cannot be rendered. What can I do?

  By design, we will not render the preview of template messages but you could click "show more" to display the advanced coding. You could check the template format when you submit the message template or send a testing push message to the testing ...

• What is the maximum character limit of WhatApp Template Message?

  In general, the character limit of BODY is 1,024 characters and the character limit of HEADER and FOOTER is the same, both are 60 characters. However, this character limit does NOT apply to variable(s) within the message template. So far from our ...

• Why is my WhatsApp template being rejected?

  Below are some reasons that your WhatsApp Template Message is being rejected: 1. Formatting is incorrect 2. The message template(s) contain content that violates WhatsApp’s Commerce Policy 3. The message template(s) contain content that violates ...

• How can I check whether my client's phone number is connected to an existing WhatsApp account?

  You can check it by using the following link: wa.me/<country code+phone number>. If the number is not connected to any personal or small business account, an "invalid" message will be shown when you open the link. Please make sure your client's ...