Will the capitalization of keywords affects the FAQ search?

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• Will the plural form of keywords affects the FAQ search? i.e. wolf and wolves

  It will be treated as 2 different words for the FAQ search if there is a change of word form, therefore please add both "wolf" and "wolves" in the same keywords group if you would like to search both forms in the FAQ. If the plural form of the ...

• How to set up FAQ Chatbot?

  Our Standard Procedure Documentation will show you a step-by-step guideline on building your FAQ Chatbot on Stella. It will also highlight tips you should pay attention to during your chatbot building journey. For more details, please click here.

• Can we search a channel?

  Yes, Stella now supports users filter channels by platform type and search a channel by the channel name or description on the Channels page. 1.  Filter channels by platform type 2. Search a channel by the channel name or description

• We will have 2 version of FAQ for website and app, should we use the 2 datasource?

  Yes, since there are 2 sets of FAQ answers for the Website and App, it is recommended to use 2 separate sets of FAQ datasources.

• Can we search members in the priority group?

  Yes, Stella now supports users search members in the priority group by member external ID or name and search a priority group by the priority group name.