All agents must be registered before logging into the dashboard. The way of registering an agent is to create a personal live chat channel, reply in any live chat or manual update on configuration page by Teams admin.
Please check if the live chat ticket is active. No command can be used after you have used the end live chat command (#End_Livechat). Please ensure you have finished all the action before closing the ticket.
When a user has an active live chat ticket in ticketing channel, any command used on inbox channel will be triggered on that live chat ticket directly. No message will be displayed on the inbox channel. To find the live chat ticket, search the member ...
When you see the error message "Not a valid chat thread", which usually means that certain user has more than one opened live chat tickets. Multiple live chat tickets is usually caused by multiple live chat request by the same user at the same time, ...
In order to install Stella Teams Inbox and enjoy its service, it must first be installed on Microsoft Teams and setup following the setup guide. The setup flow will generally go accordingly: ‣ App Installation ‣ Bot Setup ‣ Stella OAUTH ‣ ...