General
What is a global node?
A Global Node is derived from a tree node and is a message response that can be triggered anywhere within the conversation flow, i.e. users don't necessarily need to follow the designated path or trigger to receive the message. Global node is often ...
Do you have any chatbot templates to start with?
We have some use cases ready for you to get started in Stella. You could click the Quick Start on the left sidebar and try out some demo. You could also check out our Get Started guide to start building your chatbot. Youtube video on how to use the ...
Why the Save button is disabled sometimes?
Please note the Save button only enables saving (turn to a blue button) if there is any changes in the content.
What is Resources?
You could access all your Triggers, Responses and Actions in the Resources section.
Are there any notifications in Stella?
Yes, you could find the notification button at the bottom right in the Stella bot builder. You could click and view the success, info and error notifications for your account.
Where can I find the Tree ID and Node/Composite ID?
Select the node you want and find the Tree ID and Node/Composite ID at the top of the node inspector.
How many active users allowed under the free trial version?
You will have a $10 credit in the free trial and the price per MAU is $0.1. Therefore you will have 100 active users under the free trial. Please click here for the pricing details.
How can I sign up for a Stella account?
1. You could sign up for a Stella account at https://build.stellabot.com/ . 2. Please enter your email address to sign up. 3. Please enter your company name. If you are registering with a partner, please fill in the Partner ID as well. 4. Next, ...
What should I do if there is no response from the chatbot?
Please check the following on Stella: Click on Member on the top horizontal panel of Stella Filter and find the member with the unresponsive issue. Select Details of the corresponding member. Check if the live chat status of the member is "ON". If ...