Conversation History
Why is there a "Message could not be rendered"?
We will not display the preview in conversation history if you are sending a templated message. Please click Show More to view the complete code for more details. "Message could not be rendered" will also apply to the preview in the response.
Why is the conversation history is empty?
This happens when we first create a member for the WhatsApp number but realize that the message format or parameters are wrong when we are preparing to send a push message. Therefore, the action cannot run successfully and the push messages cannot be ...
Can we know the Sent/ Delivered / Read time of the mesages?
Yes, you can find the message Sent/ Delivered / Read times when you put your mouse over the time in the conversation history. Please note that there will be no read time available if the user does not enable the read status in their platform (i.e. ...
Where to check my Business Verification status?
You could check the Facebook Business verification status in the Business Info of Settings. 1. Go to Business settings. 2. Click Business info. 3. Check the Business verification status in Business details.
What do the grey or green ticks represent in the conversation history for WhatsApp?
One grey tick means the message has been delivered and two green ticks mean the message has been read. Please note if the user turned off the Read Receipts in WhatsApp Privacy settings, we will not able to show the read status (two green ticks). ...
Where can I check the conversation history of a member?
If you click the "Conversation" button of a member in the "Member" section, the full conversation history of this member will be opened in a new tab. Please refer to reference documentation for more details.