How long does it take to register a WABA?
It will take around 5 mins to create a new WABA, please follow the Step 1-8 of the embedded signup flow to create a new WABA.
You could refer to the documentation here for the detailed steps.
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We have been waiting for a long time to be approved on Facebook Business Manager (FBM), what can we do?
If your Facebook Business Manager (FBM) review has been waiting for a long time, please submit a ticket to contact Stella Support with a screenshot to check the review status with Facebook. Please login to the Facebook security center ...Do I need to create a new template message for the second WhatsApp channel?
If you are adding a new WhatsApp channel with the same WABA, you don't have to submit the template message again as all submitted template messages can be shared within a WABA account. If you are using a new WABA for the new WhatsApp channel, then ...How to migrate a phone number to a different WABA?
If you would like to use the same phone number with another WABA, you could request a phone migration to our Support team. (This only applies for migrating the phone number from another BSP to Stella) Please note we could only migrate the number to a ...I have a smartphone with the phone number assigned to WABA. Do I have to keep this device connected or online? Does WhatsApp check that the line is active? Can I switch off the device and have the Stella chatbot still work?
If you have registered a phone number with WABA (WhatsApp Business API) in Stella, there is no need for the use of a device as there is no interface for WABA. Also, if you have registered a phone number with WABA. that number could not be used on any ...If the Business Verification is rejected or submitted, but not completed within the 30 days trial, how do I re-register the phone number?
Please submit a ticket to Stella support team if you would need to re-register the phone number after all verification is approved.