What is the phone number limit for a WABA?

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• I have a smartphone with the phone number assigned to WABA. Do I have to keep this device connected or online? Does WhatsApp check that the line is active? Can I switch off the device and have the Stella chatbot still work?

  If you have registered a phone number with WABA (WhatsApp Business API) in Stella, there is no need for the use of a device as there is no interface for WABA. Also, if you have registered a phone number with WABA. that number could not be used on any ...

• Why is the phone number on Stella slightly different than the phone number I first registered?

  WhatsApp may automatically add country codes to numbers of certain countries. Please see the related documentation here.

• When I tried to insert a Mexican number, I am unable to input the international code for the number. For example,+52 1 8133233233 does not work but without the [1], +52 8133233233 works. Why does this happen?

  This limitation exists because of Mexico's new policy. You can submit the phone number without [1] and Facebook will automatically add back [1] later to your number.  For your reference: "As of August 3, 2019, phone numbers in Mexico have ten digits. ...

• How to migrate a phone number to a different WABA?

  If you would like to use the same phone number with another WABA, you could request a phone migration to our Support team. (This only applies for migrating the phone number from another BSP to Stella) Please note we could only migrate the number to a ...

• Can we reuse the phone number previously submitted to WABA for our personal WhatsApp or WhatsApp business account?

  Yes, please find the process of offboarding a phone number: If the number is registered with the embedded signup: 1. Head to the WhatsApp Business Account in Facebook Business Settings Page  2. Select the WhatsApp account that is tied to the phone ...