Where can I download the invoice?

If you are paying by credit card, you could download the invoice and WhatsApp Invoice (if you have sent Templated message) in the Invoice of Billing section under Settings. If your account is managed by our partner, the page will show "Your billing is managed by [Partner].". Please check with the partner for the invoice.

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• Why there is no invoice for deposit top up in invoice page?

  The WhatsApp deposit top-up will not be displayed on the invoice page, you will receive a receipt in your billing email .

• Why I cannot match the charged amount of credit card with the WhatsApp invoice?

  It is because the billing system will deduct the balance added in WhatsApp deposit before, and then charge the remaining amount with the credit card. Therefore the charged amount of credit card may not be matched with the WhatsApp invoice.

• Could I download or export the data source?

  You may export the data source in .CSV format by selecting the "Export" button in each data source.

• Why doesn't the image auto-download even though it is enabled in the WhatsApp settings?

  In the user scenario, the image will not be auto-downloaded when the sender is not in their address book and they have not sent a message to this sender before. In the enterprise scenario, a business should use Message Templates when first engaging a ...

• Which fee will be the auto top up and manual top up used in?

  All deposit top up will be used to pay the WhatsApp invoice for sending WhatsApp template messages. ​