Why is the messaging limit of my newly registered WABA "unavailable"?
This might occur if the WABA has not sent any message to the user yet. Please add a tree in your WhatsApp channel to send a message and test the chatbot.
Please refer to the documentation here on how to create and add a new tree for your WhatsApp chatbot.
Related Articles
Why is the messaging limit tier of my number downgraded?
If your messaging limit tier of the number is downgraded (i.e. from 10K/24hr to 1K/24hr), it is because your number has been flagged before and didn't improve the message quality in 7 days. A flagged status occurs when the quality rating reaches a ...
How to upgrade messaging tiers?
You are automatically upgraded to a higher tier based on the volume and quality of the messages you send. Conversely, you can be downgraded if more of your messages are reported by users. Upgrades A business’s phone number is upgraded to the next ...
Is there any minimum sending requirement for keeping the messaging tier?
Currently, there is no minimum sending requirement for keeping the messaging tier. Please note that the messaging tier will be downgraded if more of your messages are reported by users.
What is the rolling 24-hour window for sending WhatsApp templates?
The "rolling 24-hour window" means that WhatsApp looks at the number of templates sent in the previous 24 hours to determine whether the messaging limit has been exceeded; there is no 'reset time' for the WABA. To ensure the limit won't be exceeded, ...
How to migrate a phone number to a different WABA?
If you would like to use the same phone number with another WABA, you could request a phone migration to our Support team. (This only applies for migrating the phone number from another BSP to Stella) Please note we could only migrate the number to a ...