Channel
How to add WhatsApp Catalogue?
1. Go to Facebook's Commerce Manager at https://business.facebook.com/commerce 2. Click "+ Add Catalogue" and select the catalogue type 3. Once you have added a category, you can click to add products 4. Once added, you can go back to WhatsApp ...
What is the use of "Show Archived" in Channels?
You can view the terminated WhatsApp channels by toggling on "Show Archived" in Channels. The terminated channel will be archived. Please click here to see more details about the Standard Procedures of WhatsApp Channel Reset and Termination.
Is there any additional charges when we reset a channel and deploy a new number?
There will be no additional charges for resetting the channel. Please click here to see more details about the Standard Procedures of WhatsApp Channel Reset and Termination.
How to terminate or delete the WhatsApp Channel?
Stella now supports terminate the WhatsApp channel with the Terminate button. A pending or Sandbox WhatsApp channel could be terminated immediately but for a channel with a connected number, it will be scheduled to terminate at the end of the month. ...
How can we apply for an Official WhatsApp Business Account (Green Tick)?
We offer a complimentary one-time application for each of your WhatsApp numbers for every 12-month subscription. Note that WhatsApp business verification is currently limited to a small number of businesses participating in a pilot program. Please ...
How to change the webhook of the approved WABA?
You can locate the WhatsApp Client endpoint URL and login information on your WhatsApp Channel on Stella. Please access the endpoint to change the webhook for your own use. Please see the related documentation here and see your WhatsApp Channel on ...
I have inputted the wrong number accidentally for WABA setup. What should I do?
Please proceed with the rest of the procedure until you see "Pending Phone Number Approval" in the channel. Then, notify our support team (support@stellabot.com) and we will help you with the number resubmission. Please see the related documentation ...
When I tried to insert a Mexican number, I am unable to input the international code for the number. For example,+52 1 8133233233 does not work but without the [1], +52 8133233233 works. Why does this happen?
This limitation exists because of Mexico's new policy. You can submit the phone number without [1] and Facebook will automatically add back [1] later to your number. For your reference: "As of August 3, 2019, phone numbers in Mexico have ten digits. ...
Why have my advertising campaigns for WhatsApp disappeared and unable to link it again in Facebook after integration with WABA?
Since you have integrated the number with WABA, that number is no longer available with the WhatsApp Business App. Please connect the WhatsApp number to the Facebook page again and set up a new campaign with the selected WABA in Ads Manager. Please ...
Why is the phone number on Stella slightly different than the phone number I first registered?
WhatsApp may automatically add country codes to numbers of certain countries. Please see the related documentation here.
I cannot verify the WhatsApp number. How do I resolve this?
There are a few reasons causing this issue: Your WhatsApp number is still active on a personal account or a small business account. You will need to delete these existing accounts. Your certificate has expired because it took you too long to verify ...
Is it possible to count the number of the messages sent or received on WhatsApp?
Go to "Dashboard" on the top panel and head to the WhatsApp Analytics section. There, you may check the number of messages sent from the chatbot. For more details, please refer to here.