How to connect LiveChat (Slack/ Zendesk) to my new WhatsApp channel?

To connect a new channel, you could add a pairing by clicking "+ New Channel Pairs" in Settings.

Please select your new platform for Inlet Channel and select Slack/Zendesk for Outlet Channels.

• Related Articles

• Why does Stella always invite me to the Slack channel?

  If you are the Slack admin who connects the bot in Stella, you will be automatically invited to all the channels for checking the LiveChat conversation and using your token to archive the channel. To prevent this, you could create another user to ...

• Why there is a new WhatsApp channel after I have terminate it?

  If you are subscribing to a reserved plan, and your WhatsApp channel to be terminated is the only WhatsApp channel in your app, a new WhatsApp channel will be created automatically after termination as the reserved plan comes with 1 WhatsApp channel. ...

• I have already connected WhatsApp Business API with Stella, but how can I connect to a Facebook Page?

  Customers can only add a new WhatsApp Business number (with the Business App) in Facebook Business, but not WhatsApp Business API (WABA). Since you have already created WABA, please connect the WhatsApp Business API number to the Facebook page ...

• Why can't I find my Slack channel in the Broadcast Group?

  Please check if the Stella app has been added to the Slack ticketing channel. Click here for more details.

• Why couldn't my Slack channel receive the ticket?

  Please check if you completed the following steps: If you are using your own Slack app, please check if all permissions are selected in Slack. Please check if the Stella app added the Slack ticketing channel and the label in the preaction matches ...