It will be treated as 2 different words for the FAQ search if there is a change of word form, therefore please add both "wolf" and "wolves" in the same keywords group if you would like to search both forms in the FAQ. If the plural form of the ...
Data Source is the place where you create a mini-database for your chatbot. We recommend you use Data Source to facilitate the making of a FAQ chatbot. You simply need to store the database of your frequently asked questions in Data Source and set ...
There could be 2 reasons why the FAQ chatbot does not display the answer. 1. The Parse JSON option is not toggled on, so the Keyword Group in the data source will be displayed as below (with \) and could not be matched in the FAQ chatbot. The ...
Yes, you can duplicate the existing FAQ tree for the new chatbot flow. Please also create a new data source and update the new data source ID in the "Actions" of the tree nodes of your FAQ tree. You can refer to here for details.
When you upload a CSV file to the data source, please toggle "Replace" to avoid duplication. You may also toggle to "Append" if you want to add additional entries. Remember to always select "Parse JSON"