Channel
How to change Channel Name?
1. Go to Channels 2. Edit your channel 3. You could change your channel name and despscription in the Channel Info
Will I have to pay if user send us a message in WhatsApp?
You don't have to pay for the message sent from users. You only have to paid for the templated messages that is sent out of the 24 hour window. Please click here for more pricing details.
Can we search a channel?
Yes, Stella now supports users filter channels by platform type and search a channel by the channel name or description on the Channels page. 1. Filter channels by platform type 2. Search a channel by the channel name or description
Can we copy the tree settings from other trees?
Yes, you could click the "Copy from..." in the Tree Settings in the channel and select a tree to copy the settings.
Why can't I find my Slack channel in the Broadcast Group?
Please check if the Stella app has been added to the Slack ticketing channel. Click here for more details.
Where can we check the platform status?
You could access the Official Status Page of Facebook, WhatsApp Business API and Slack in the Channels by clicking the health status label next to the platform type. You could also check the Official Status Page by following these links: ...
What is the Metadata in Channel?
The Metadata in Channel (Channel-wide Metadata) is a JSON object which can be applied to all the trees in a Channel. This metadata can be a data source ID, API path for an advanced function, or even a basic greeting response. You can edit the ...
What is Channels?
Channels is the section where you could select the messaging platform you would like to deploy your chatbot onto. Most platforms require a technical setup by Sanuker, such as account registration, account verification, and platform deployment. ...
Can we still have chatbot reply during livechat?
Yes, you could add the tree in the live chat tree section in your channel.
Could we restart the WhatsApp server by ourselves?
Yes, the restart WhatsApp server option is only available in build.stellabot.com and will apply to the API path with "waserver". When your WABA has error #1011: Server not ready, #1014: Internal error or unable to send/receive message even though the ...
How to update Core Version?
You can update the Core Version with the below steps: 1. Heads to Channels 2. Select your channel 3. Go to Settings in Trees 4. Select the Core version in the drop-down
I have added a webhook in the channel but no events are showing up?
Please note that the Core Version has to be v2.2 or above in order to apply webhooks. You can update the Core Version with the below steps: 1. Heads to Channels 2. Select your channel 3. Go to Settings in Trees 4. Select the Core version v2.2 or ...
Why would the chatbot be triggered when I have set the message tree without activating specific nodes (e.g. seeing untick boxes)?
If you have selected global nodes in the Channel, it means that those global nodes will be triggered across a channel. If the users have entered a tree already, the chatbot will match all the global nodes in that tree and they will be triggered ...
Is there any non office hour setting?
Toggle off the master switch button in the Channel to switch off the flow. You could use this setting to send non-office hour messages to your users. Please see the related documentation here.
How to connect Facebook channel?
Our Standard Procedure will show you a step-by-step guideline on how to deploy a Facebook channel. It will also highlight tips you should pay attention to during your chatbot building journey. For more details, please click here.
How many buttons can I have in the persistent menu?
You can have a maximum of 20 buttons for the Facebook persistent menu. However, there is no limit for Webchat. You can update your persistent menu in the Platform section of your Channels. Please click here for more details on the persistent menu.
How to get an access token for my custom app?
Our Standard Procedure will show you a step-by-step guideline on how to get an access token for your custom app. It will also highlight tips you should pay attention to during your chatbot building journey. For more details, please click here.
How many Facebook Pages, Websites and WhatsApp numbers could I connect to Stella?
You may connect to as many channels (Facebook Pages, Websites, and WhatsApp numbers) as you want.
Where can I find the Channel ID?
Please follow the procedure below to find your Channel ID: Click "Channels" on the horizontal panel bar. You will see a list of your connected channels. Find the Channel you would like to check the Channel ID for and click "Edit". The Channel ID will ...
What is a master switch?
The master switch is a toggle to turn the chatbot ON or OFF on a Channel. 1. Go to Channels. 2. Click Edit on your channel. 3. Find the Master Switch at the top left panel, above the Channel Info. You could also find the Channel Status next to the ...
Why is there no response when I click the Get Started button?
Please check if you followed the steps below when setting up the Get Started button. Set the payload for the Get Started Button to be "GET_STARTED" in the "Channel". Click the global node for entering the chatbot on Stella bot builder Add the ...
What platforms can be connected to Stella?
There are a number of messaging tools you may connect to Stella, such as Facebook, WhatsApp, Instagram, Line, Telegram, Wechat, Slack, etc. The list of supporting platforms is attached below. For more details on Stella's Supporting Platforms, ...
How can I set up the persistent menu?
You may set up the persistent menu under the Platform section in each channel. Please refer to our documentation for details. Please note that only Web Chat and Facebook Messenger support the persistent menu.
What is the persistent menu?
The Persistent Menu is a navigation menu located right next to the typing area to help users more easily access your chatbot’s functionality throughout the conversation. See more details here.