General
Can I send more than one WhatsApp sticker at a time?
Yes, you could click "+ More Response" to add a new response with the following code and replace the new attachment ID for the new sticker. { "type": "STICKER", "attachment_id": "36f4ed63-d1da-4abb-9100-e39054282e7b" } Please refer to here for ...
We are using the WhatsApp Business API and find that the token changes a few times a month, can it be unchanged?
No, the WhatsApp token will expire after 7 days. We advise updating the token on the 6th day to prevent disconnection if you are using WABA API directly to send messages to users. We will auto-refresh the token for the WABA which is using Stella API. ...
How could you tell your WhatsApp Business API vendor is working with Sanuker?
1. After you have submitted a WhatsApp number to WhatsApp, please check if the request for managing your WABA account in your Facebook Business Manager is sent by "Sanuker Inc. Limited". You could find the request invitation in your Facebook Business ...
What does this message mean: "Message failed to send because there are restrictions on how many messages can be sent from this phone number. This may be because too many previous messages were blocked or flagged as spam".
The error is related to the quality status of the WABA. Please see the Quality-Based Rate Limits documentation for more information. You could also provide the WABA ID to Stella support (support@stellabot.com) and we will check the quality status ...
How to display the responses according to the designed sequence on WhatsApp?
We send the responses to WhatsApp in the sequence of the response given. However, we cannot ensure WhatsApp's sending sequence to users as WhatsApp does not provide a way to ensure the sending order. Here are some suggestions you can take to prevent ...
Can we use Facebook Lead Ad to generate leads to WhatsApp?
Yes, you can use the Facebook Lead Ad to collect audiences' phone numbers and send them push messages on WhatsApp. To do so: 1. Connect the Facebook page to Stella 2. Create a Lead Ad and share the Ad ID and lead form name with us 3. Create the node ...
How much time is needed to get a verified WhatsApp business account (Green tick beside my company name)?
It depends on the WhatsApp team, usually, the result will be available in one week after application for green tick.
Is it necessary to have a Facebook business account to set up a WhatsApp business account?
Yes, you must have a verified Facebook Business Manager account in order to set up a WhatsApp Business API account.
Can you provide a way for one WhatsApp number being used by multiple people?
Yes, we can integrate the WhatsApp business account with another internal messaging tool, such as Slack, Microsoft Teams, or Zendesk, so multiple agents can log in and respond to the customer enquiries on the WhatsApp business account. Start the ...
How long does it take to open a WhatsApp Business API account?
The account approval time depends on the WhatsApp team. In general, it takes about 1 week for the approval and 2 days for us to do the setup on Stella.
I have already connected WhatsApp Business API with Stella, but how can I connect to a Facebook Page?
Customers can only add a new WhatsApp Business number (with the Business App) in Facebook Business, but not WhatsApp Business API (WABA). Since you have already created WABA, please connect the WhatsApp Business API number to the Facebook page ...
Is there any API to retrieve the WhatsApp namespace?
Yes, once you have created your first WhatsApp Message Template, you can head to Stella's integration API to retrieve the namespace.
Can I change the display name of the WhatsApp number?
Yes, you could change the display name for your WhatsApp number. If your WABA is created with embedded signup, you should be able to access the WhatsApp Manager and edit the display name of your number. If the new display name is approved, you could ...
How to display the WhatsApp chatbot by name and not the mobile number?
If you would like to display the WhatsApp name instead of the mobile no., you could apply for the verified WhatsApp account. Please click here for more details.
Can I upload and send WhatsApp stickers via API?
Yes, you can apply WhatsApp & Stella API to achieve that. You need to generate a media ID via the upload media API on WhatsApp, please click here for the details. (All the credentials are available on your Stella Channel's page) Then, you can call ...
For the WABA Application, do I need to answer the question "Where would you wish to deploy your WhatsApp Server to?"
Yes. For example, please select Singapore for South East Asia users.
How do we apply for the WhatsApp Business API?
Before you start applying for a WhatsApp Business API, you will need the following: A Facebook Business Manager Account A valid phone number for WhatsApp Be subscribed to our reserved plan or a WhatsApp channel in Billing After you ...
How can I get the file/ image URL from the WhatsApp media ID?
Please refer to the API documentation to get the WhatsApp file URL by Media ID. The access token can be generated on the Stella platform. For more details, please click here.
I have a smartphone with the phone number assigned to WABA. Do I have to keep this device connected or online? Does WhatsApp check that the line is active? Can I switch off the device and have the Stella chatbot still work?
If you have registered a phone number with WABA (WhatsApp Business API) in Stella, there is no need for the use of a device as there is no interface for WABA. Also, if you have registered a phone number with WABA. that number could not be used on any ...
What are the differences between the 'WhatsApp message template' and 'text' in the response?
When WhatsApp users do not initiate a message or it has been over the 24 hours window, businesses can only send approved template messages to users (via Stella push panel or Stella API). The costs vary by country. For text messages, you can only can ...
Where can I accept the WhatsApp account invitation?
You could accept the WhatsApp account invitation on the Request section of Facebook Business Manager setting page. 1. Go to Business settings. 2. Click Requests. 3. Accept the invitation sent by "Sanuker Inc. Limited".
Can I send stickers with WhatsApp?
Yes, you can send stickers with WhatsApp. 1. Upload a .webp sticker file via our Attachment ID uploader. Then, copy and save the media id. 2. Go to the Advanced section of a response 3. Put the below code in a Response Object: { "type": "STICKER", ...
Is it possible to send media files like image on HSM (Highly Structured Messages/ Templated Message)?
Yes, it is possible to send an image on HSM. Follow this guide to get the media message approved and click here to submit your message template after choosing your channel.
Could I still use WhatsApp Messenger App and WhatsApp Business App?
Once the number is registered with WhatsApp Business API, you will not be able to register the same number for normal WhatsApp apps.
My WhatsApp chatbot suddenly has no response, where can I check the Health Status of the WhatsApp Client?
You can check the Health Status for your WhatsApp server in the Platform section of the Channel. Please contact Support if it is disconnected.
Do I need to save the WhatsApp number before sending message to the business account?
No. It is not necessary to save the number to send messages to any WhatsApp number. You can send messages via the wa.me link (https://wa.me/{WhatsApp number with country code}, i.e. https://wa.me/85268227287). Click here for more details.